Politique de remboursement

RETURN & REFUND POLICY

This Return & Refund Policy applies to purchases made on rowst.fr and is operated by DIKAIOS VENTURES S.L., a company incorporated under Spanish law.

1. Return period

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

2. Eligibility for returns

To be eligible for a return, items must:

be in the same condition as received
be unused and unopened
be in their original packaging
include proof of purchase (order confirmation or receipt)

3. Important — Perishable goods (coffee)

As we sell specialty coffee (a perishable product), the following conditions apply:

Coffee products cannot be returned once opened
Unopened coffee may be eligible for return only if it remains sealed and in perfect condition

This is in accordance with EU consumer protection laws regarding perishable goods.

4. How to request a return

To initiate a return, please contact us at:

rowstcoffee@gmail.com

Please include:

your order number
the item(s) you wish to return
the reason for the return

5. Return process

If your return request is accepted:

you will receive return instructions
a return shipping label may be provided via Sendcloud (depending on the case)
the return address will be communicated to you

Important:
Items sent back without prior approval will not be accepted.

6. Damages and incorrect items

Please inspect your order upon delivery.

If you receive:

a damaged item
a defective product
the wrong item

Please contact us immediately at rowstcoffee@gmail.com.

We will evaluate the issue and offer an appropriate solution (replacement or refund).

7. Non-returnable items

The following items cannot be returned:

opened or used coffee products
perishable goods
personalized or custom products
personal care goods
sale items
gift cards

If you are unsure whether your item is eligible, please contact us before returning it.

8. Exchanges

We do not process direct exchanges.

To obtain a different product:

request a return for the original item
place a new order once the return is accepted

9. European Union — Right of withdrawal

In accordance with EU law, customers located in the European Union have the right to withdraw from their purchase within 14 days, without providing a reason.

However, this right does not apply to:

perishable goods (such as coffee) once opened
sealed goods that are not suitable for return due to health or hygiene reasons once unsealed

To exercise your right of withdrawal:

items must be unused, unopened, and in original packaging
proof of purchase is required

10. Refunds

Once your return is received and inspected:

you will be notified of the approval or rejection
if approved, the refund will be issued to your original payment method

Please note:

shipping costs are non-refundable (unless the return is due to our error)
processing times may vary depending on your payment provider

11. Contact

For any questions regarding returns or refunds, please contact: